MoniqueDev
Technology.
People.
Impact.
Always.
Monique da Silva

Senior Salesforce Developer

Monique da SilvaSalesforce Industries · OmniStudio / Vlocity

Complexity does not stop me. I find the path and deliver.

More than code, I deliver outcomes. I work with solution design, enterprise Salesforce development, integrations, functional architecture and end-to-end implementation, always focused on business value.

OmniStudio / VlocityService CloudAgentforceApexLWCIntegrations
5+ yearsSalesforce
8 certificationsSalesforce
16k+community
4 industriesEnergy · Telecom · Auto · Aviation
Enterprise deliverylarge-scale solutions

Areas of expertise

Salesforce development focused on OmniStudio and integrations

Experience delivering enterprise Salesforce solutions with OmniStudio / Vlocity, development, business analysis and integrations. Explore my areas of expertise and get in touch about opportunities.

OmniStudio / Vlocity

Solution design and implementation with OmniScripts, FlexCards, DataMappers and Integration Procedures, connecting data, processes and business rules.

Apex, LWC and integrations

Salesforce extensions and integrations with APIs and legacy systems, based on the project’s technical and functional requirements.

Business analysis and delivery

Translating business requirements into Salesforce solutions, with testing, documentation and support for ongoing improvements and maintenance.

Selected impact

Evidence of what I own and deliver

Real projects. Concrete outcomes. Business value.

Pricing Engine

  • Technical focal point
  • OmniStudio architecture
  • 4 pricing models
  • Sync + async

Agentforce / Service

  • Email-to-Case
  • Document extraction
  • Service automation
  • CEMIG case at Agentforce World Tour

Enterprise OmniStudio

  • Energy & Utilities
  • Telecom
  • Automotive
  • Aviation

Technical Leadership

  • Functional leadership
  • QA
  • Mentoring
  • Client communication

Integrations & Code

  • Apex / LWC
  • APIs
  • Legacy systems
  • Billing

Quality & Delivery

  • Tests & QA
  • CI/CD
  • Documentation
  • Production support
Building my first OmniScriptSee more on YouTube ↗

Expertise in practice

OmniStudio at the center. Full Salesforce perspective around it.

A complete view of my technical knowledge, from OmniStudio to the Salesforce ecosystem.

OmniStudioSalesforce Industries
OmniScriptGuided journeys
DataMappersData transformation
FlexCardDynamic interfaces
Expression SetsRules & calculations
Integration ProceduresIntegrations & orchestration
Decision MatricesBusiness decisions

Salesforce ecosystem

Hands-on experience across the ecosystem.

Sales Cloud
Service Cloud
Energy & Utilities Cloud
Agentforce
Experience Cloud
Flow
Apex
LWC
APIs
Customer Ticketing
Data & Analytics
CI/CD
Salesforce Industries & OmniStudio · Core specialty
OmniScriptsFlexCardsIntegration ProceduresDataMappers / DataRaptorsExpression SetsDecision MatricesDocument GenerationCPQCalculation ProceduresJSONCacheExternal APIsLegacy systemsBilling integrations
Declarative Salesforce & Admin · Hands-on platform configuration
FlowApproval ProcessesValidation RulesProfilesPermission SetsPermission Set GroupsCustom FieldsCustom ObjectsRecord TypesPage LayoutsLightning PagesApp PagesDynamic FormsExperience CloudQueuesPublic GroupsSharing RulesList ViewsReports & DashboardsCustom LabelsCustom Metadata Types
Service Cloud & Customer Ticketing · Customer service and automation
Customer TicketingCase ManagementEngagementInteractionService protocolsEmail-to-CaseOmni-ChannelQueuesRoutingPresenceBusiness HoursMessagingWhatsAppWeb ChatHuman escalationSalesforce Knowledge
Functional Analysis & Business · Bridge between business and technology
DiscoveryRefinementStories & acceptance criteriaFunctional designDirect client communicationTechnical-functional translationPresentations & demosSales CloudService CloudEnergy & Utilities CloudExperience CloudAgentforce
Quality & Delivery · End-to-end responsibility
Test scenariosQA / UAT supportBug analysisTechnical documentationCI/CDProduction supportCode reviewGitVS CodeAzure DevOps / PipelinesIDX WorkbenchChange SetsReleases
Apex & LWC · Programmatic extensions, integrations and development
ApexApex TestsSOQLSOSLBatch ApexQueueable ApexSynchronous & asynchronous processingGovernor LimitsUnit TestingLWCJavaScriptHTMLCSSAPIsDebugging
Leadership, Mentoring & Enablement · Knowledge multiplication
Functional leadershipIntern mentoringAdmin development coachingInternal OmniStudio trainingBest practicesGovernanceDevelopment / QA coordinationClient presentationsSprint reviewsEnglish Salesforce support

Professional experience

Professional experience

A career built around major challenges and high-impact solutions.

GFT
Mar 2025 - Present

Salesforce OmniStudio Developer | Functional Analyst & Delivery Lead

Clients / Projects: CEMIG

Technical focal point and sole OmniStudio developer for an energy pricing engine, partnering directly with the Solution Architect and acting as backup to the Tech Lead.

More details

Designed and delivered four energy pricing models with synchronous and asynchronous processing, moving a heavily code-customized engine toward a more sustainable OmniStudio architecture.

Built customer-service capabilities with Service Cloud, Agentforce, Experience Cloud and Messaging. The CEMIG case was presented at Agentforce World Tour São Paulo 2026.

Owns the flow end to end: requirements, solution design, development, tests, CI/CD, production releases, documentation, demonstrations and support.

OmniStudioService CloudAgentforceApexLWCCPQQALeadership
MoniqueDev
Oct 2025 - Present

Instructor, Mentor & OmniStudio Content Creator

Clients / Projects: OmniStudio na Prática · OmniStudio 365

Created and launched OmniStudio in Practice, the OmniStudio 365 technical series, bilingual content, open classes, presentations and 1:1 mentoring. The professional community has more than 16k followers.

EducationOmniStudio 365Bilingual contentMentoringTechnical communication
minsaitAn Indra company
Apr 2023 - Mar 2025

Vlocity / OmniStudio Developer

Clients / Projects: Naturgy · Vivo · CPFL

Delivered enterprise OmniStudio solutions across Energy, Utilities and Telecom, including greenfield and production-maintenance initiatives.

More details

At Naturgy, worked on the end-to-end energy-contracting journey for internal agents and end customers, integrating OmniStudio with Apex, LWC and external APIs for billing, address lookup and legacy systems.

Also worked with Customer Ticketing and EngagementInteraction, including generation of service protocol numbers and the customer-interaction lifecycle.

Customer TicketingEngagementInteractionOmniScriptsFlexCardsIntegration ProceduresDataMappersApex/LWCAPIs
NTT DATA
Feb 2022 - Apr 2023

Vlocity / OmniStudio Developer & Consultant

Clients / Projects: Audi · LATAM Airlines · Neoenergia · Vivo · CPFL

Completed more than 300 hours of structured Salesforce Industries and OmniStudio training before moving into enterprise production delivery.

More details

Neoenergia: greenfield 360-degree customer experience with FlexCards. CPFL: OmniStudio maintenance and Salesforce Flow. Audi: governance, code review and technical documentation.

Worked fully in English on the LATAM Airlines international project, applying Salesforce CPQ, Calculation Procedures and Decision Matrices.

Salesforce IndustriesCPQDecision MatricesFlexCardsFlowGovernanceEnglish
Salutho
Nov 2021 - Jan 2022

Backend Development Intern

First hands-on technology experience during my career transition, with Python, Golang, frontend, tests and collaboration in a development team.

PythonGolangTestingCareer transition
2012 - 2022

Foreign Trade Analyst & Consultant

Almost ten years in import operations, customs consulting, data and document analysis, tax calculations, process design, systems and integrations, crisis management, suppliers, customers, deadlines and people training. This business background strengthens my functional and commercial perspective in technology.

OperationsProcessesDataClientsTrainingPeople management

I also teach the stack I work with

Practical content to accelerate your Salesforce journey

Course, continuous content, open classes and technical articles.

Technical BlogArticles & tutorialsRead ↗
TrailheadSalesforce profile & achievementsOpen ↗

Living proof

What people who worked with me say

Real feedback from people who experienced my work, communication, technical depth and ownership.

Open LinkedIn ↗
VF
Vinicius Felipe AlvesSalesforce Architect, GFT/CEMIG project
Internal feedbackAug 19, 2025
“You do not just deliver what is requested. You often go beyond expectations. When you find something you do not know yet, you search for solutions, research and find your way through it.”
CM
Claudia Mayumi YamamotoProject Manager, GFT Technologies
ManagementJun 29, 2026
“She demonstrated strong autonomy in managing her responsibilities, along with organization, commitment and delivery quality. She has become a reference for OmniStudio within the team.”
MT
Milena Tais G.Test Analyst III, CEMIG project
Internal feedbackNov 27, 2025
“Monique is always available to help. Whenever an issue is reported, she solves it very quickly. Her communication is clear, objective and consistent.”
Show 15 more recommendations (18 total)
SG
Suzane GomesOmniStudio Developer, Minsait
LinkedInJan 27, 2025
“Monique not only delivers excellent results, she also inspires the people around her to pursue their best.”
PA
Peterson AlmeidaSenior Salesforce & CPQ/Vlocity Consultant
LinkedInOct 23, 2025
“She is extremely dedicated, learns fast and consistently delivers quality. Beyond knowing her craft, she has a broad technical view, connects the pieces and helps the team see further.”
IN
Ingridy Nathaly PereiraSalesforce Developer, CEMIG project
Internal feedbackNov 27, 2025
“Her clarity when explaining what was happening or which paths we could follow made the process much lighter and more efficient. I could always count on her to unblock the work.”
PW
Patricia WagnerOperations, Foreign Trade and Processes
LinkedInJul 23, 2025
“Committed, quick to learn and a great team partner. She masters her area and delivers solutions with agility and precision.”
IL
Ingridy LimaSalesforce Developer, former project colleague
LinkedInJan 23, 2025
“Talented, hard-working, intelligent, dedicated, organized and very funny. She knows a bit of everything and does what is needed.”
CS
Carlos StenzelSenior Salesforce Software Engineer, former direct manager
LinkedInDec 22, 2023
“An extremely dedicated and committed professional, fully focused on customer needs and always surprising us with her strategic view of the market.”
JL
Jéssica Luana StaudtCRM, Data Cloud & Marketing Cloud Analyst
LinkedInAug 22, 2023
“Her ability to turn complex requirements into efficient solutions is truly remarkable. She can translate technical terminology into accessible language.”
MD
Marcos da Silva SantanaSalesforce Developer, former NTT DATA colleague
LinkedInApr 14, 2023
“She has a natural talent for solving problems and is highly dedicated and committed to delivering quality projects.”
HD
Hamilton Donciglio FilhoTechnology professional, former NTT DATA colleague
LinkedInApr 13, 2023
“A great person to work with, easily adapting to any problem presented. A pleasure to work alongside her.”
LH
Luiz Henrique Santos de LimaSalesforce Developer, Apex/LWC, former NTT DATA colleague
LinkedInApr 13, 2023
“She has very strong domain knowledge, knows what she is doing, handles diverse deliveries and is an extremely versatile professional.”
KJ
Kesia JadianeImport Coordinator, former Foreign Trade colleague
LinkedInFeb 2, 2022
“A committed, extremely agile and efficient professional. Easy to communicate with, approachable and highly knowledgeable in Foreign Trade.”
LJ
Lucas José RibeiroImplementation Project Manager
LinkedInJan 15, 2022
“A very attentive, punctual and helpful person. Willing to learn new things and always seeking to help others when asked.”
OG
Otávio GonçalvesForeign Trade, Procurement and Technology
LinkedInJan 11, 2022
“Very competent at what she does, committed to her work and always pursuing professional development and the best results.”
ES
Edvar ScholzeTechnical Support, former Foreign Trade colleague
LinkedInJan 9, 2022
“Extremely competent, providing support to the process with quality and agility.”
MS
Maiara SilvaPCP Supervisor
LinkedInJan 9, 2022
“An excellent professional, extremely dedicated in everything she does. She may not know how to do something at first, but she will learn and deliver her best. Highly resilient.”

How I work

From complexity to outcome, with method.

1. ProblemUnderstand context
2. InvestigationAnalyze data & options
3. DesignArchitect the solution
4. ImplementationBuild & test
5. ValidationGuarantee quality
6. DocumentationPreserve knowledge
7. DeliveryCreate business value

Education

Technology with business perspective.

I keep deepening architecture, engineering and English while turning business experience into stronger technical decisions.

Postgraduate Degree in Software Architecture, Solution Architecture & AIXP Educação · 2026 - 2027
Postgraduate Degree in Software EngineeringUniversidade Descomplica · 2024 - 2025
Bachelor's Degree in Foreign TradeUniversidade Univille · 2011 - 2015
English for TechPreply · 2026 - 2027

Languages

Português · NativeEnglish · B2

Professional use and continuous study.

Availability

RemoteUTC-3InternationalRelocation

Based in Brazil and open to international remote roles and relocation with visa sponsorship.

Let's talk

Have a complex Salesforce challenge?

If your team needs someone who can move between business, functional architecture and implementation, let's talk.

hireme@moniquedev.com